Rental Terms

Below are guidelines and suggestions for renting from us.

Please check out our FAQ, too.

Reservations
Rental Rates
Delivery and Pick Up Service
Order Changes and Cancellations
Check Your Order
Cleaning Procedures
Lost or Damaged Items

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Reservations
Advance reservations are recommended to ensure availability. We recommend placing your reservation at least two weeks prior to the date of your event.

Rental Rates
Rental rates are for a 3-day rental period. Weekend rentals are generally Friday through Monday. We also have longer rental periods if needed. The rental charge applies whether equipment is used or not.

Delivery and Pick Up Service
Delivery is free on orders over $250.00 within the San Jose Area during normal business hours of 9:00 am - 5:00 pm, Monday - Friday. The minimum order for delivery is 100.00, and orders under $250.00 within the San Jose Area can be delivered for a charge of $50.00. For areas outside San Jose please contact us for a price quote. After business hours, weekends, and specific-time deliveries are available for an additional charge.

Items are delivered a reasonable distance from truck. Stairs and Elevators are an additional charge. Items are left stacked and should be restacked in same location prior to pick up. If you would like the rental items to be set up and broken down you may request this service when you place your order and we will provide you a quote for this service. We cannot add this service to your contract at the time of delivery unless you contact our office and we prearrange it.

Order Changes and Cancellations
Order changes and cancellations require 48 hours notice to avoid restocking fees.

Check Your Order
Please check your order upon receipt. Contact us immediately regarding any discrepancies.

Cleaning Procedures
Equipment used with food should be scraped, rinsed, and stacked in the containers in which the items were received in. Linens should be returned dry and free of food and debris. The customer will be charged a cleaning fee for items returned without having been cleaned.

Lost or Damaged Items
Customers are responsible for equipment from the time of receipt until the time of return. It is the customer's responsibility to secure equipment when not in use and to protect equipment from the weather at all times. The customer will be charged the replacement cost for damaged or missing items, including boxes and crates.